At PRESTIGE SPORTS, we are unable to forfeit, change or combine separate or paid orders. Please ensure the type of merchandise, its colour, size, quantity and the address is correct before making payment.
The rounding up of number shown in the invoice (if any) is rounded-up to the nearest decimal.
We deliver all of our orders, which are made before 1pm, every Monday to Friday, through PosLaju on the same day. Please note that PosLaju delivers every Monday to Saturday, not including the first Saturday of every month and Malaysian public holidays.
When Order Confirmation is sent to your email, it means your product is currently under third party (delivery service provider) and we are not responsible over the loss of your order if delivery evidence is provided. Any complain has to be made to the third party (delivery service provider) and we will help you to get any sort of compensation (if eligible).
For international order, custom and import duties that are being exercised on the order upon the arrival at destination country (if any) must be borne by the receiver of the order.
All payment must be made to PRESTIGESPORTS.MY. Payment affairs are not considered complete until all amount is received by us.
Price and delivery rate are bound to changes without notice from us but will not influence the orders which have been received by us.
Exchange/return of order
All returned orders must ensure the merchandise is NEVER WORN, NEVER WASHED, UNCHANGED and THE TAGS ARE NOT PULLED OFF.
All returned orders must be delivered within 7 days upon receiving the order TOGETHER WITH THE RETURN OF ORDER FORM.
All returned orders (including damaged goods) which do not comply these 2 rules above will not be processed by us.
We impose a fee for every returned orders at the rate of 5% of its total price.
Customer must bear the cost of delivery for the returned order(s).
Please note that there will be a slight changes within 0-2.5cm in the measurement of every merchandise. The merchandises’ measurement changes within this range will not be received as damaged goods. Please note that there might be a difference in terms of colour variance caused by computer screen/monitor settings and studio lightings. PRESTIGE SPORTS displays all merchandise as accurate as we can. All returned orders which are caused by variance difference of colours will not be processed by us as damaged goods.
All merchandises are not ironed before delivery to customers. Any wrinkles and folding effects will not be processed by us as damaged goods.
All returned orders will be processed by our Return Department and will take 5 working days after the date of receiving the returned orders.
PRESTIGE SPORTS are not responsible for any PRESTIGESPORTS.MY merchandise which are sold by third parties.
All unclaimed orders will be returned to us within 60 days after notification email is sent out.
Pre-Order Reservation – When placing a Pre-order on Prestige Sports products, you will be required to provide certain information, such as your address and other billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current.
Prestige Sports shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information. You acknowledge and agree that Prestige Sports may decline or delay reservations to avoid oversubscription or as it deems appropriate, we will make efforts to inform you within two (2) weeks of our receipt of your Pre-Order, and that you will be entitled to a full refund of the purchase Price.
Price & Payment – You will be charged the full Price of the Products at the time of placing the Pre-Order.
Priority – Prestige Sports will build Products according to the order in which the Pre-order is received. This position does not imply receiving a particular number associated with your Products. If you cancel or forfeit your reservation in accordance with the Terms, your position will be taken by the next person on the Product reservation list.
Delivery Schedule – Although we will make efforts to begin delivering Products as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of delivery is within 30 days and is subject to change, and Prestige Sports does not represent or warrant that it will be able to ship the Product by the estimated date. As a result, in the event that a delay arises and the estimated shipment is not met, Prestige Sports is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. We will provide you updates with respect to such delivery schedule. If for any reason you decide that you do not wish to continue to wait for your Product, you may cancel your reservation.
Cancellation – Buyer may cancel this reservation if it exceeded delivery time for pre-order (30days). If you do so prior to our notice of delivery, you will obtain a refund of the purchase Price without interest. If Prestige Sports cancels your reservation you will receive a full refund of the Purchase Price without interest.
Customers are advised to wash all merchandises ordered from PRESTIGE SPORTS with hand wash, using regular detergent and cold water (unless the product manual states otherwise).
All products are not encouraged to be dried under sunlight
Customers are advised to iron all merchandise using low to medium heat only. All merchandises from chiffon, silk or satin fabric must be ironed with steam or with a piece of cloth placed over the merchandise.
PRESTIGESPORTS.MY have the rights to display pictures, articles, informations, digital images, texts, data, games, surveys, promotions, advertisements, logos, copyrights and any type of contents which we feel best to attract our customers and visitors. These contents* can be displayed, transferred, shared and saved by our customers and visitors. However all rights of these contents still belong to PRESTIGESPORTS.MY. By downloading or saving our content, it does not mean our customers or visitors have the rights for our contents.
*Collectively content composites includes one or more types of these contents – text, data, music, sound, graphic, image, picture, photograph, video, software or any types of contents which will be made or which have not been identified yet.
Contents are extracted from PRESTIGESPORTS.MY, https://www.facebook.com/myprestigesports/ and https://www.instagram.com/myprestigesports/ can be published or shared by all platforms whom give credits. PRESTIGESPORTS.MY under PRESTIGESPORTS SDN. BHD (1101972-H) reserves the rights to take legal actions towards any party who have been using its contents without permission.
PRESTIGESPORTS SDN. BHD (1101972-H) reserves the right to make amendments and changes to any of these terms and conditions.